MAP 182 Patient Reception & Legal Components
Emphasis on customer service within the health care field, focusing on effective communication with the patient while projecting and promoting a positive image of the profession and the office. This course also includes telephone techniques, patient scheduling, introduction to chart management, and business correspondence for the medical office, including cover letter and resume preparation. Define law and ethics relating to the health care field focusing on components specific to medical assistants.
Prerequisite
Successful completion of CAH 102, CAH 105CL, COLL 102, and MAP 108.
Corequisite
MAP 184.